For Shopify merchants

82% of your emails are always the same. Arya answers them alone.

Order status, ETA, sizing, address. Arya checks Shopify and replies in your tone. Your team keeps the 18% that actually deserve their time.

Start 7-day trialSee it in action
5-minute installCancel in one clickNo plugin, no code
WORKS WITHShopifyGmailIMAP / OutlookAny forwarding address
Follow a ticket's journey

Built by people who answered the same emails you do.

We were getting 500+ tickets a week, 80% of them the same question. Two options: grow the team, or build the tool we wished we had. We built Arya.

The Arya team

One week on a connected store

320 emails come in. Here's what your team gets back.

What your team gets back

40 hper week

Enough time to scale the store.

The load

320 emails. Every week.

Someone on your team opens them one by one, every morning.

Typical week · by topic

  • 110Late delivery
  • 60Refund
  • 43Product question

Plus 107 more, across four other topics.

The sort

Arya takes 243 of the 320.

The same reasons come back every week. Arya handles them, with no rules to write.

After sorting

243 written by Arya77 for your team, context already gathered

The check

Every reply is read, not guessed.

Status, carrier, delivery date: everything she tells your customer is real.

Order #3135 · read from Shopify

Status
In transit
Carrier
GOFO France
Delivery
Tomorrow

Nothing else makes it into the reply.

The replies

In your tone, in their language.

A customer writes in Italian, they get a reply in Italian. Nothing to configure.

The same reply, four languages

Bonjour Marie, Votre commande #3135 a bien été expédiée hier via Colissimo. Elle est annoncée pour demain. Vous pouvez la suivre ici : suivi Colissimo. Belle journée, L’équipe de la boutique

The payoff

40 hours given back, every week.

At ten minutes per email, that is more than a full-time job handed back to your team.

Basis: 320 emails a week, 76% written by Arya.

She can finally do something other than reply.

Time spent on email

40 hgiven back per week

53 h before. 13 h after.

243 replies written by Arya40 hours given backevery week

01 Follow-up

You've stopped thinking about it. Arya follows up.

When her reply is waiting on the customer, Arya follows up once after 48 hours of silence.

DAY 0 · 10:14 AM
Hi, the dress I received is too small, I’d like to exchange it.
DAY 0 · 10:17 AM · ARYA
Of course, I’ll take care of it. What size would you like instead?
DAY 1 TO 2
No reply for two days.
DAY 2 · 10:20 AM · ARYA FOLLOWS UP
Following up: do you have a size preference for the exchange?
DAY 2 · 11:05 AM
Sorry, yes, size M please!
DAY 2 · 11:06 AM
Exchange logged. Ticket resolved, no human involved.

02 Learning

Every correction makes her better.

You edit a draft before sending? Arya sees the difference, keeps the lesson, and applies it next time.

01

You correct

  • The way you already do, nothing changes for you
  • Arya watches, she never interrupts

Delivery

We'll open an investigation with our carrier and get back to you within 48h.

02

Arya compares

  • She isolates what changed, word for word
  • Never the tone, always the substance

Delivery

Could you confirm delivery address #4521 is correct? A missing detail is sometimes all it takes to hold up a package.

03

She keeps it

  • A general rule, not this specific email
  • Filed in her notebook, not in a prompt

Delivery

Delivery issue: diagnose first (address, unit number). Never promise a generic investigation.

04

She applies it

  • From the very next similar case
  • You correct her less and less

Delivery

Before opening an investigation, could you confirm your full address? Sometimes one detail is all it takes to unblock things.

03 What's next

Your inbox is a marketing goldmine.

Every month, Arya analyzes your real customer emails and pulls out personas, customer voice, pre-purchase objections, and angles worth using.

MARKETING INSIGHTS · APRIL 2026
34%
The evening shopper
Orders at night, wants fast tracking, sensitive to delivery delays.
22%
The deal hunter
Compares before buying, asks for codes, returns often.
« saw it on TikTok and it’s even better in person »61
« getting this as a birthday gift for her »47
« quality really lives up to it »39
3 pre-purchase objections identified: sizing, returns, response time

04 Pricing

Pricing that fits your store.
Based on your ticket volume.

7 days free on every plan. Cancel anytime.

Essentiel
$33/mo$78 saved

To stop spending your evenings in the inbox.

Try Essentiel
  • 500 tickets per month
  • 1 inbox, 1 store
  • Automatic follow-ups
  • Revenue Shield
  • Monday brief, with recommendations
  • Marketing Insights: personas, verbatims, purchase blockers
  • Proactive contact on delivery incidents
  • API access
Best value
Pro
$66/mo$158 saved

To stop losing a customer to silence.

Try Pro, 7 days free
  • 1,000 tickets per month
  • 2 inboxes, 2 stores
  • Automatic follow-ups
  • Revenue Shield
  • Monday brief, with recommendations
  • Marketing Insights: personas, verbatims, purchase blockers
  • Proactive contact on delivery incidents
  • API access
Business
$124/mo$298 saved

To turn your support into a source of insight.

Try Business
  • 3,000 tickets per month
  • 3 inboxes, 3 stores
  • Automatic follow-ups
  • Revenue Shield
  • Monday brief, with recommendations
  • Marketing Insights: personas, verbatims, purchase blockers
  • Proactive contact on delivery incidents
  • API access
Studio
$249/mo$598 saved

To act before the customer complains.

Try Studio
  • 10,000 tickets per month
  • 5 inboxes, 5 stores
  • Automatic follow-ups
  • Revenue Shield
  • Monday brief, with recommendations
  • Marketing Insights: personas, verbatims, purchase blockers
  • Proactive contact on delivery incidents
  • API access
Past your quota, new tickets are still collected. AI pauses until your plan renews or you upgrade.

05 What Arya gives you back

Your net gain, on your own numbers.

A refund prevented, not just processed

Before refunding, Arya offers an exchange or store credit, in the same message.

A dispute caught before it escalates

Chargeback threats, rising tone: she flags it, you stay in control.

Hours given back per month89 h
Support cost saved$887
Net gain per month$3,695
Plan matched to this volumePro, $79 per month
Start 7-day trial

Basis: 76% of replies written by Arya, measured over 60 days. $10 hourly cost, 30% of refunds converted. Results vary.

06 Your data

Your data stays yours.

Technical spec sheet
Source of truth for replies
Shopify Admin API
Encryption in transit
TLS 1.3
Email polling frequency
5 min
Encryption at rest
AES-256
Data isolation
Row Level Security
Retention after uninstall
48h
Your emails train nothing
No model training
GDPR compliant
Shopify compliance

07 Frequently asked questions

The questions you’re asking.

01Does the 7-day trial require a card?

Yes, but you won't be charged before day 7. Cancel anytime before that: one click, no fees.

02Does Arya send replies without my approval?

You set the threshold: above it she sends on her own, below it she hands you the draft.

03My brand has a specific tone. Can Arya match it?

Yes. She learns from every draft you correct. After a few weeks, she sounds like you.

04What happens when a situation is too complex?

Arya detects it and alerts you right away. Chargeback threats, legal tone, extreme anger: you take over, Arya steps back.

05What happens if I go over my ticket quota?

Nothing gets blocked. Tickets past your quota are billed per ticket, and the overage is capped.

06I don't use Gmail. Does Arya still work?

Yes. Arya works with any inbox via a forwarding address. Gmail is not required.

Stop managing support. Start scaling.

Connect Gmail and Shopify. Five minutes, and Arya takes over.

Start 7-day trialSee the plans

Cancel anytime. One click, no fees.